Money bavk in the event of wrongful debit

Report

How did you pay for your trip *

With my OV-chipcard
With my debit or credit card

What is the number of your OV-chipkaart? *

What is the reason for your request? *

I have missed a check-in or check-out
An high amount was charged for a ride

Give up your trip

You can reclaim the missed check-in or check-out via OVpay.nl

Your trip is listed on your statement. It appears one day later than the trip itself. Check your statements via online banking and click on payment. There you will find an 18-digit reference code, like the example below.

NLOV A5BC D124 H3Z2 1X

State the 18-character reference number that appears on your statement *

NLOV

What was the total amount written off on your statement? *

Did you have several rides with HTM or another transport company on this day and paid for them with your bank card? Then go to ovpay.nl and look up for the fare or your HTM ride. With the reference code and the total amount on your statement you can easily find the HTM fare.

Payment details

What was the debited amount of your ride at HTM? *

What amount you think should have been written off? *

Travel information

Did you travel with a discount at the time too much money was debited?

Yes
No

On which date did you travel? *

Did you travel by bus or tram? *

Bus
Tram

Which line did you travel with? *

At which stop did you get on? *

What was your final stop? *

What time was it when you got in? *

What time was it when you got out? *

Was the mistake made at check-in or check-out? *

Check in
Check out

Money back in the event of wrongful debit

Money back in the event of wrongful debit

Whatsapp

Tel 0900 - 4864636

Send in a question or complaint